Unfortunately, not all Insiders were able to test out the Windows 10 build 14385, as many Surface Pro 4 owners reported they couldn’t even download the update. The build gets about 17% installed after reboot and then continues to reboot on end, without actually going beyond the 17% installation threshold. Surface Book users are plagued by the same issue as well, as the troubleshooting solutions provided by Microsoft’s Support engineers proved to be useless: If you encounter this upgrade problem, you can also try to remove any 3rd party antivirus programs. You shouldn’t just disable the antivirus as the code still remains on your computer and Windows Installer does not like it. All in all, for the time being there is no solution available for this issue. If you’ve come across a fix or workaround that really works, do share your experience in the comment section below.
Fix: Windows 10 Update hangs Fix: Error 0x80246019 prevents Insiders from getting the latest Windows 10 build FIX: Error 0x80246007 when downloading Windows 10 builds Fix: Update Error 0x80245006 in Windows 10
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